Frequently asked questions

Pick origin, destination and date on the home page, hit "Search tickets", choose your trip and seat, fill in passenger details and pay. The ticket arrives on your email within 1–2 minutes after payment.

No, you can check out as a guest. With an account, all your tickets live in your profile and the next booking takes only a few seconds.

You receive a confirmation email right after payment with the ticket number, seat, date and QR code. If nothing arrives within 10 minutes, check your Spam folder or contact support.

Yes. Use the name and phone of the person who will actually travel — the ticket is issued in their name and the driver may verify their ID at boarding.

Make two separate bookings: outbound and return. It is quick because passenger details auto-fill on the second order.

Visa and Mastercard, Apple Pay and Google Pay via the secure LiqPay processor, plus Monobank. The transaction happens on the bank side — we do not store your card details.

Yes. The connection is SSL-encrypted and the transaction itself is handled by LiqPay (PrivatBank), a leading PCI DSS-certified processor in Ukraine. No payment data passes through our site.

Common causes: your bank blocks online payments by default (enable it in the app), the daily limit is hit, or the card does not support 3D-Secure. Try a different card or contact your bank.

Yes — the fiscal receipt is emailed to the same address as the ticket. If you do not see it, write to us and we will resend within a day.

An electronic PDF ticket arrives on your email immediately after payment. It contains the ticket number, route, seat, date and a QR code for boarding.

No. Just show the QR code on your phone to the driver. You can print it too — both work.

Check your Spam folder and the email you entered. If it is not there, call or write to us and we will resend within minutes.

Yes — contact support with your booking number and we will resend the ticket to the new address. The ticket itself remains the same.

No later than 15–30 minutes before departure, so the driver has time to take luggage and board passengers. Delays are the passenger’s responsibility.

Domestic trips — any ID. International trips — a valid passport plus, if required, a visa or other permit for the destination country.

If you are not at the stop at departure time, the bus leaves without you. Missed trips are not refundable. If you know you will be late, call the driver or dispatcher immediately.

We always aim to depart on time, but border and road delays happen. Watch for email updates and call support — we share the status promptly.

If there are free seats, the driver may let you move. Only the seat printed on your ticket is guaranteed.

2 suitcases up to 50 kg combined + a carry-on up to 5 kg — free, included in the ticket.

Extra luggage is accepted subject to space in the hold; the price depends on weight and size — agree it with the dispatcher in advance.

Weapons, explosives, flammable, toxic and radioactive substances. Also items with strong odours or that may stain other passengers’ luggage. Full list on the "Luggage rules" page.

Documents, money, phone, laptop — keep them with you in your carry-on. The carrier’s liability for items in the luggage hold is limited.

Yes, free Wi-Fi in every coach. Speeds can drop in remote areas and at borders — normal for mobile internet on the road.

Yes. We also make technical stops roughly every 3–4 hours for rest and bathroom breaks.

Yes, near most seats. Bring your own cable — we do not provide universal ones.

Most coaches have on-board screens — we play films, series or music videos; on night routes the picture is dimmed.

Yes, light snacks and non-alcoholic drinks are fine. Please avoid strong-smelling food — it bothers other passengers.

No. Smoking, alcohol and drugs in the cabin and toilet are strictly forbidden. The driver may remove a passenger for violating these rules.

Technical stops — 15–30 minutes depending on the location. Border stops — from 30 minutes to a few hours depending on traffic.

Yes. The refund depends on how early you ask: more than 48h before — 75% refunded, 48–24h — 50%, less than 24h — no refund.

Contact support with your ticket number and passenger details, agree the refund amount and provide your payout details.

Yes — date changes are arranged with the dispatcher. Availability depends on seats on the new trip.

Usually 3–7 banking days — depends on your card issuer. If it takes more than 10 days, let us know and we will check the transaction.

Yes. Children under 6 — 50% off the adult fare, 6–10 — 20%, 11–13 — 10%. The discount applies at booking; the driver may ask for proof of age at boarding.

Students — 15%, pupils — 10%. Show the valid ID to the driver at boarding.

Yes, 10% off for passengers aged 60+ with a valid pension ID.

Yes, 50% off for active service members of the Armed Forces of Ukraine with a valid military ID.

Yes, 50% off. Call us before booking — we will arrange an accessible seat and boarding help.

Yes, for groups of 6 or more. Reach out early — we will agree the terms, seats and price.

Small pets in a carrier (up to 8 kg) — yes, with prior agreement with the dispatcher. The pet must stay in the carrier for the entire trip.

Service animals (e.g. guide dogs for visually impaired passengers) travel free of charge with the right paperwork.

Yes — if there is space in the luggage hold. Let us know before the trip. Oversized items may be charged as extra luggage.

Regular routes between Ukraine, Slovakia and Czech Republic — Transcarpathia, Uzhhorod–Bratislava via mountain towns, plus a route via Brno to Prague. Full list on the "Routes" page.

Daily, no days off. The number of departures per day depends on the route — the exact schedule is shown when you search tickets for a specific date.

Yes, if the stop is part of the route and is listed on your ticket. Tell the driver your stop before boarding.

The exact address and coordinates of each stop are shown when selecting the trip and are emailed together with the ticket.